Research
There are definitely leaders in creating WoW Moments, Voice of the Customer & Patients and Engaging Employee. And, while there are mountains of research and thoughts on these subjects we believe some stand out leaders. We utilize this research and these methods to drive our strategy.
While some of the content in the research below is trade specific, we truly feel that engagement, experience and the importance of employee involvement are truly trade agnostic. So whether it is customer, patient, client or guest experiences they should all include the elements to create a WoW for those that are transacting business with you.
Current Research Recommendations:
Right Now Report - Retailers Can Win Back Their Customers Through Social Media
The Retail Consumer Report, explores modern consumers’ expectations and how retailers are using social media to recapture unhappy customers, as well as influence their buying decisions. The research conducted by Harris Interactive, demonstrates that by listening and proactively responding to complaints on the social web, retailers have an opportunity to turn disgruntled customers into brand advocates.
American Express Open Forum
A community site for small businesses that has a collection of talent, content and ideation that keeps you refreshed and feeling connected, especially for those that may have been part of a large team in the past and now find themselves working as a freelancer or consultant. This site gives you the feeling that you can truly colloborate with like minds virtually. The Idea Hub - a place to learn and discuss innovation, technology, marketing and the world!
A great job done by American Express Open Forum and their development team!
Check out the Idea Hub Research today! You will also find a complete array of research for all industries.
Open Forum -Home page with the latest news and blogs Idea Hub - Find the latest in Innovation - Marketing - Technology - Money from leaders and innovators. Research - Find some of the most cutting edge research for most industries.
Patient Experience - Cleveland Clinic
A recent visit to the Cleveland Clinic resulted in my admiration for the total WoW patient experience. Not only do they have a Patient Experience Executive to guide their strategy to implementation they have patient experience measurement.
The Cleveland Clinic is way ahead of the curve on this one. Where does your clinic, office or hospital stand on patient experience leading your strategy? We can help! Contact us today for a consultation.
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